Prom dress/sequins dress/mermaid dress
2.Leave the correct color number in cart note.
3.We have more colors. If you can not find the color you want. Please contact us.
FREE CUSTOM MADE
All dresses here can be custom made, they can be custom size, color, if you have custom idea, please feel free to contact with us, we will let you know whether it is available, will try our best to fulfil your expect designs.
This page shows you how to choose a shipping method for your order, estimate shipping cost, and gives other further information on shipping process of FloraProm.
MAIN SHIPPING METHODS
There are two shipping methods we offer, including rush shipping and standard shipping. We will arrange the best Courier according to your choice of shipping method and shipping address.
1) Free Shipping! !!
2) Premium Shipping
DHL or Fedex
USPS Or UPS
Note:Affected by Covid-19, there will be some delay on the delivery.
♦ Total Delivery Time = Processing Time + Shipping Time
Occasion dresses: Within 10-20 Business Days (From May to Dec)
Occasion dresses: Within 15-30 Business Days (From Jan to April)
Wedding dresses: 15-25 Business Days (From May to Dec)
Wedding dresses: 20-40 Business Days (From Jan to April)
Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .
Note :The shipping cost is prepaid before sending, so there will be no extra shipping cost, please note for some countries, there will be customs taxes, this tax should be paid by buyers, in order to save your cost, we usually write less price on the invoice.
Please refuse to sign the package if you find the package is broken and contact with us at the first time, we will help you solve all the problem.
To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your billing address is a P.O. Box, then you must provide us with a physical address by email.
How to track orders?
Shipment information - tracking number, shipment method, etc. can be found in my order. Please log directly into your FloraProm account and check my order.
If you have a tracking or delivery confirmation number, you can track your package through the carrier's website.
We have partnered with a number of reputable shipping companies for the destinations we service including DHL, TNT, UPS, FedEx, USPS and so on. Whenever the order dispatches, we will send you track number so you can follow the status.
Here are the links to all the delivery companies we use so you can track your order
Please note that you may not be able to track each shipment notification email you receive for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact us.
Do I have to charge duty and import fee?
Any tariff or import duty will be imposed on the package when it arrives in the destination country. These fees must be paid by the recipient of the package. Unfortunately, because the customs policies and import taxes vary greatly from country to country, we can't control these costs or tell you what they are.
Before placing an order, it's better to contact the local customs to know the current charging situation, so you won't be surprised by the unexpected charging.
Is there any extra charge for international transportation?
In some cases, VAT or other taxes, duties or fees will be levied in your destination country. The additional costs of taxes or customs clearance must be borne by the payee; we cannot control these costs or predict their amount. Customs and tax policies vary widely from country to country; you should contact your local customs for more information. When customs clearance is required, it may cause delay beyond our initial delivery estimate.
Apo / FPO / DPO shipment
We are sorry that the P.O. Box and military address (APO, FPO) could not be delivered. Please leave a message when placing an order in the u.s.region. For example, if you are in Guam, Puerto Rico, you can specify Guam, Puerto Rico in the country section of the order. Customers from Brazil should leave a message to provide us with your 11 CPF.
Note: if you choose to deliver regularly, your package will be delivered directly to your home once, or will be delivered to your local post office. Then you need to bring your tracking number and your personal ID card to collect your items. We'll let you know as soon as your parcel is sent.
What happens if I'm not here when the order arrives?
If you are not present when the package arrives, the carrier will leave a card or call to tell you where it is. It can be in a safe place, or a card detailing how to pick up or reschedule a shipment. If you do not receive any information from the carrier please contact our customer service immediately, Our email:email@example.com we will assist you to find your package, please don't worry
I received the wrong order. What should I do?
We will immediately resolve any problems with incorrect projects.
Please contact our customer service and provide the order number, incorrect product name and number.
We'll call you back as soon as possible and try to help you out.
Why do I need a "CPF" number? (Brazilian customer)
Our customers in Brazil told us that for international shipments, all individuals should indicate their "CPF" number on the invoice, and the company must include a "CNPJ" number.
Therefore, if you want us to ship your order to Brazil, please be sure to provide the correct "CPF" or "CNPJ" number so that your package can pass customs smoothly.
We hope you love what you ordered! But in case you don't, we will accept returns of unwashed, unworn, unused and must be with original tags items.
Return request must be sent to us within 2 days of the order package arrived. Please check when you signed for your parcel before posting. We are 100% sure 2 days is enough to make sure the item is fit or not, need or not.
Returns that are late because you were away on holiday or your event was cancelled will be refused - no exceptions.
Please issue return request with your order number, photos to show dress issues to our customer service email address: firstname.lastname@example.org
Please note: we don't accept try on returns. That's mean if you only want one item, but you buy two or more to have a try and then you want to return the one/ones you don't want. At this condition, we don't accept this return request.
In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Final sale items are not returnable. All shipping fees are at the customer expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation. Please allow up to 3-5 business days for your return to be processed upon receipt at our warehouse.
Cancel within 4 days, you will get 100% refund;
While more than 4 days, you will get 70% refund. Hope you can understand that fabric,workmanship and time we used on the dress.
Once an order has been shipped it can't be canceled.
How to Order Custom Dress?
1. Choose custom size or standard size, then add it to cart, click "CHECK OUT" then you will be directed to second page.
2. Give us your custom measurement, color and other requests in the note list, then we will confirm with you again when we receive your order.
If you want to give us your custom measurement, we need following measurement.
shoulder to shoulder :_______cm/inch (measured from back of shoulder)
shoulder to bust :_______cm/inch (measured from middle shoulder to nipple)
shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)
shoulder to hem :_______cm/inch (measured from middle of shoulder over nipple to end of skirt)
nipple to nipple:_______cm/inch
armhole__________cm/inch (end of arm)
If you can't make sure color, you can order fabric swatch
Please leave style number and color name in the note list, we will confirm with you again when we receive your order.