FAQ

How to Order Custom Dress?
1. Choose custom size or standard size, then add it to cart, click "CHECK OUT" then you will be directed to second page. 
2. Give us your custom measurement, color and other requests in the note list, then we will confirm with you again when we receive your order. 
If you want to give us your custom measurement, we need following measurement. 
bust______ cm/inch 
waist______cm/inch 
hip:_______cm/inch 
shoulder to shoulder :_______cm/inch (measured from back of shoulder) 
shoulder to bust :_______cm/inch (measured from middle shoulder to nipple) 
shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist) 
shoulder to hem :_______cm/inch (measured from middle of shoulder over nipple to end of skirt) 
nipple to nipple:_______cm/inch 
armhole__________cm/inch (end of arm)

If you can't make sure color, you contact us and order fabric swatch
Please leave style number and color name in the note list, we will confirm with you again when we receive your order. 
Delivery time is around 3-6 days now.


How to order several dresses at a time?
It's easy to order several dresses at a time, 
Just choose custom size or standard size, then add it to cart, click "CHECK OUT", you will be directed to second page, 
On second page, you can edit quantity, then give us all the information in the note, for example 
Dress A 
Bridesmaid name: 
Color: 
Measurement:

Dress B 
......

If you want to do custom size, we need following measurement 
bust______ cm/inch 
waist______cm/inch 
hip:_______cm/inch 
shoulder to shoulder :_______cm/inch (measured from back of shoulder) 
shoulder to bust :_______cm/inch (measured from middle shoulder to nipple) 
shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist) 
shoulder to hem :_______cm/inch (measured from middle of shoulder over nipple to end of skirt) 
nipple to nipple:_______cm/inch 
armhole__________cm/inch (end of arm) 
There are no extra cost to do custom size and color here.



How long will it take to receive my order?
Rush order: within within 15 days or even earlier, shipping cost is $30.00 extra more.
Normal time: Within 25 days (From May to Dec)
                      Within 30 days (From January to May), it's the peak season, so the production time will be a little long.


Payment policy

PAYING WITH PAYPAL

1. With PayPal, you can send payment quickly and securely online.

2. Through PayPal, you can pay with credit card, debit card, or bank account balance.

3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. 

Advantages with using PayPal:

Payment is traceable. You can trace the status of your payment using your PayPal account.

Payment does not require you to use your credit card online (you can transfer directly from your bank account). we doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.

Paypal is accepted here, which is quite easy, safe and convenient!


Do you accept orders placed outside of the US?
We sure do, shipping worldwide!

What is this store's return and exchange policy? 

Order Cancellation
Our dresses are all made to order. Once the tailoring process has begun, the materials can not be reused. But there is still time to change your mind after placing your order. For details, please refer to our cancellation policy below.

Cancellation Policy

-Unpaid order will not be processed. If you do not need it, please simply ignore it.

-Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.

-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.

-Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.

-Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.

-Once your order has been shipped,it can no longer be cancelled.
If you need to cancel your order, please email  for help.

Sizing or Fitting Issues

Our dress size is true to our size chart.So please double check our size chart and make sure the size fit. We also offer custom size, not extra cost.

As all of our dresses are hand-sewn and made to order, the finished gown may vary by approximately one inch in either direction of the specified measurements. We would check the size and measurements before we ship them. Therefore, the mistake on size and measurements are very rare.

Exchange

1. Contact us within 7 days after you receive the items. 

2.We will send new dress once we received the item you returned.

3.You need to pay the return shipping fee and the shipping fee of new dress.

Return

All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get refund!! If it is because of your reasons, you need to take some responsibility.Hope you can understand.

For custom and plus size order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
For standard size dress in picture color,Since the return shipping would be too expensive, we highly suggest you choose size carefully. Please double check our size chart and order the correct size.

For accessories, we do not accept return. Please note accessories are final sale.

We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us. And we do not accept return for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell it again even they are returned.

Please carefully follow our guide: 

1. Contact us within 2 days after you receive the items. 

2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc. 

3. Item must be returned in 7-15 days upon delivery date. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise we will refuse the return. We only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.

4. Please fold the dress inside out. The tracking number of the returned item must be provided together with the reference code issued.



Can We Get a discount if We order several dresses at a time?
Since most brides order 4-12 pieces of bridesmaids dresses at a time, so we have already offered wholesale price. We don't charge extra cost to do custom size and color here. 
Further more if you order several dresses at a time, shipping cost from second one to last one will be half charged.


How Can you make sure dress will be fit well?
Our dresses run true to size, if dresses are standard size, we will put them into dummy to check before sending, only dresses fit dummy well, then we can send them well. 
For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before sending, we can control error less than 0.5''. 
Don't worry about measurement, there are seam allowance in both side of dresses, it could be 3'' taken in or out if measurement is not accurate. 
There are no extra cost to do custom size and color here.